We Are Hiring! - Support Engineer & Application Developer

Due to continued growth DocTech is now recruiting for two new roles to join our Technical Team delivering solutions to new and existing customers.  DocTech is at the forefront of Document Management Services helping organisations to improve the way they store, process and share business information.  We have seen a significant increase in demand since the UK Government announced the need to work from home where ever possible.

Based in Bury, Manchester we have been supporting the needs of our customers for the last 35 years.  Your work will be varied and provides a great opportunity for growth.  Currently all work will be remote with an option to work from the office if desired. As the global pandemic continues to alter how we work, it is not clear moving forward whether all work will be remote or from the office.  Depending on the role some travel to customer sites may be required in the future.

Support Engineer

Duties & Responsibilities

• Provide support to customers and partners for both standard and bespoke solutions by phone and email
• Support the implementation and development of new configuration and projects
• Work within an SLA to ensure tickets are responded to and closed in a timely manner
• Add to and maintain our knowledge base / FAQ

Required Skills & Knowledge

• Software support experience
• Familiarity with Relational Databases as a concept
• Excellent telephone manner and good written communication skills
• Strong documentation skills and discipline
• Lateral/logical thinker with the ability to think on your feet
• Core technology understanding of the Windows server/database/ client products (file system, permissions, IIS)

Desirable Skills & Knowledge

• A desire to add software development skills to your portfolio
• Experience of working with : Windows Server, Azure, AWS, MS Exchange
• Good commercial awareness and understanding of business processes
• Solid understanding of IIS and how to deploy .net products to IIS
• Experience working with Document Management Products (DocuWare ideally)

Application Developer:

Duties & Responsibilities

• Assist with the design of new features and applications
• Development and testing of new features and applications
• Implement, test and bug-fix functionality
• Responsibility for design and implementation of software projects using C#
• Provide support to customers for both standard and bespoke solutions by phone and email
• Design, build and maintain efficient and reliable C# code

Required Skills & Knowledge

• Proficient in C# / .Net standard
• Familiarity with Relational Databases as a concept and SQL
• Experience with / good understanding of web services development (SOAP, REST)
• Strong documentation skills and discipline
• Ability to design, implement and carry out thorough software testing
• Lateral/logical thinker with the ability to think on your feet
• Core technology understanding of the Windows server/client products (file system, permissions, IIS)

Desirable Skills & Knowledge

• Proven experience with software design
• Software support experience
• Solid understanding of IIS and how to deploy .net products to IIS
• Experience working with Document Management Products (DocuWare ideally)

We are now welcoming applications for both roles.  For a more detailed job spec or to apply with a covering letter and CV, email jobs@doctech.co.uk.

No recruitment agencies please.