TeamViewer software allows us to remotely and safely access and control our clients' computers, enabling us to resolve issues without delay.
A ticketing system enables us to answer all document management support queries in a fair way, responding in order of importance and severity.
“Many thanks for your assistance resolving this issue, I really couldn’t be interested in who’s fault it was only reaching a resolution. I must comment that from this point DocTech's service far exceeded our previous supplier and it is most appreciated.”
Fantastic! Thanks for that. I must say, your service and speed at getting these calls done is brilliant!”
“I wanted to say thanks for the assistance your support team are providing me with. They have been very helpful in helping me get to grips with DocuWare, and setting up the right process flows etc. I also appreciate your patience with my impatience!”
"Thank you. Out of all the support people I deal with on a daily basis your team is one of the best!"
"After the trouble I've had with a different supplier's support team over these last few weeks, your company is a breath of fresh air. Really appreciate you following up with that."
“Thanks for all your work over the last few weeks and today to get the server move done. Thanks also to Kyle for doing the training for the lads, they seemed to really have enjoyed the session. Always good to work with good people!"
