Digital Document Management

All paper has now gone! We still have some historical documents we occasionally need to refer to and when we do, they are scanned into the digital cabinet and then destroyed. The biggest benefits of implementing DocuWare is the accessibility of information across the office, saving on storage space and saving some trees! The ease of use, and the support from DocTech is very good.

The digital transformation at Serviceline has set a new standard for efficiency and accuracy in their operations. Their Ops Director highlighted the significant impact, stating, "DocuWare has become the centre of all activity - we use the documents to centralise our activities."

DocuWare has become an integral part of our business processes. It’s robust, reliable, and makes document retrieval incredibly fast. We wouldn’t be able to cope properly without it now. We know the DocTech team really - they’re always helpful and responsive

We used to spend around three hours a day looking for paperwork. Since our documents are now available digitally, with a click of a button, we were able to significantly improve our customer service. We wanted our administration service levels to match the quality of our products, and with DocuWare we have achieved just that. It has become an essential business tool for us.

Everything is now filed and is easily retrievable in one document repository. Our Customer Services team achieved a time saving of approximately 15 hours of filing per week – i.e. ½ hour per person x 5 days. The system has provided greater security, retrieval is simpler and faster, with all the information accessible from any location. We continue to work closely with DocTech on future enhancements with other teams within our business.

The support team is excellent, really responsive and easy to work with. They consistently go above and beyond, are flexible to our needs, and provide great support. We’ve never had to wait long for assistance, making the whole experience smooth and reliable.

Personally I have worked with the DocTech team since 2001 when we implemented our original DocuWare installation. We have a great relationship. DocuWare is a very reliable system but it's equally important that we get immediate responses from the DocTech team who know us personally if we do need any help. I would definitely recommend DocTech if you are looking at digital transformation

DocuWare has continued to evolve with our business. Our move to the Cloud was handled smoothly by DocTech, and we’re now looking at new opportunities to automate and improve processes across the organisation.

Staff no longer spend time looking for documents. Documents are retrieved in seconds using fixed index. There is no more need for physical storage and the filing archives soon will be gone.

This has been an IT success story for Mosscare. On the one hand staff have embraced this one piece of technology better than any other. On the other hand we are now able to offer a much better service than ever before.