At DocTech, we specialise in delivering innovative document management solutions tailored to meet the unique needs of businesses across various industries.
With a history of excellence and a focus on digital transformation, DocTech leveraged DocuWare, a premier digital document management system, to help organisations such as Serviceline streamline their processes, improve efficiency, and ensure secure document storage.
DocuWare acts as a digital repository, offering a centralised platform where documents are captured, indexed, and easily retrieved. This system transforms how businesses handle paperwork, enabling seamless integration with existing workflows and fostering a paperless office environment.
Founded in 1989, Serviceline is a key player in the food service industry. Serviceline delivers the most comprehensive kitchen maintenance service in the catering equipment industry.
Its services include Emergency Breakdown, Planned Preventative Maintenance Contracts, Kitchen safety certification, Kitchen installation, spare parts and site surveys. Serviceline is part of a heavy regulated industry with commitments to standards for quality (ISO 9001) and environmental management. (ISO 14001)
With a team of 1,500 employees across 15 worldwide locations, including hundreds of expert engineers, Serviceline services major establishments including restaurants, hospitals, and stadiums, ensuring compliance with UK Health and Safety Council regulations.
Since 2005, Serviceline has consistently earned the International Safety Award, a testament to their commitment to safety and organised documentation processes.
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Back in 2001, the company’s director and founder, identified a need for automation after seeing the potential of digital solutions. His vision was to integrate a digital pen and pad technology (no longer required thanks to digital forms) with DocuWare to automate and streamline document management.
Serviceline implemented an expanded DocuWare solution, incorporating 60 licenses and four key administrators. The solution includes a Destiny Digital Pen system, enabling engineers to fill out FSRs digitally and send them via Bluetooth-enabled mobile phones. This would now be done via digital form.
Serviceline has continued to build on their DocuWare solution, integrating additional modules over the years. These enhancements have allowed for more robust indexing and document retrieval capabilities. Serviceline continue to look at the way they use DocuWare with future upgrades and enhancements in the pipeline.
At DocTech, we are proud to partner with forward-thinking companies like Serviceline, helping them harness the full potential of DocuWare to drive efficiency, compliance, and customer satisfaction.
The implementation of DocuWare revolutionised Serviceline’s processes.
Streamlined Document Processing:
FSRS and Documents are digitised, removing delays and storage needs.
Improved Customer Service:
Instant document access improves customer satisfaction and trust.
Efficient Invoice Management:
Invoices are scanned and stored in DocuWare, providing quick and easy access.
Enhanced Safety and Compliance:
Health and safety records are securely stored for compliance.
The digital transformation at Serviceline has set a new standard for efficiency and accuracy in their operations. Their Ops Director highlighted the significant impact, stating, "DocuWare has become the centre of all activity - we use the documents to centralise our activities."
